{"id":2284,"date":"2021-05-11T08:47:42","date_gmt":"2021-05-11T06:47:42","guid":{"rendered":"https:\/\/primitivopico.com\/contract-and-purchase-conditions\/"},"modified":"2021-05-11T08:49:51","modified_gmt":"2021-05-11T06:49:51","slug":"contract-and-purchase-conditions","status":"publish","type":"page","link":"https:\/\/primitivopico.com\/en\/contract-and-purchase-conditions\/","title":{"rendered":"Contract and purchase conditions"},"content":{"rendered":"

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On this page we are going to inform you about the rights you have as a buyer and the conditions that we have defined when purchasing our products, so that they adjust to your rights and can provide you with the maximum guarantees in your purchase. Contract and purchase conditions updated to April 22, 2021.<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Vendor identification<\/h2>\n

Primitivo Pico, SA<\/strong><\/p>\n

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Tradename<\/strong> : primitivopico.com<\/p>\n

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NIF \/ CIF<\/strong> : A-14019665<\/p>\n

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Direction<\/strong> : Ctra. Lucena Puente Genil S \/ N \u00b7 14900 LUCENA (C\u00f3rdoba) – SPAIN.<\/p>\n

Email<\/strong> : ventas@primitivopico.com<\/p>\n

Telephone contact<\/strong> : 957 500 077<\/p>\n

Fax<\/strong> : 957 500 083<\/p>\n

And that is registered in the Commercial Registry of C\u00f3rdoba<\/strong> , on Folio 1, Volume 116, General 63, Anonymous Section Book, Sheet 2008, General 750 of Anonymous, 1st Inscription.<\/p>\n

What client and user<\/strong> from Primitivo Pico, SA, you can only access and buy<\/strong> any of our products after read and accept these contracting conditions<\/strong> . The contracting and purchase conditions together with the privacy policy govern our commercial relationship.<\/p>\n

Primitivo Pico, SA as responsible for primitivopico.com is reserves the right to modify or change these conditions at any time<\/strong> . But if said modification constitutes a substantial change in the terms, it will notify it by publishing an advertisement on primitivopico.com<\/p>\n<\/div>\n<\/div>\n

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Acceptance and proof of acceptance<\/h2>\n

You must go to the corresponding sales page, select the chosen product and click on the button “ADD TO CART”<\/strong> So what express full acceptance of each and every one of the Contract Conditions<\/strong> as shown on this page before purchasing the service. As a condition for placing any order, you will see that after selecting the product, payment is made securely by credit card through Bankinter-Redsys, thus completing the purchase process.<\/p>\n

The client must register on the indicated website<\/strong> , and indicate the following data, necessary to consider the order correctly made:<\/p>\n

Register as a client by giving:<\/p>\n

– Name<\/strong><\/p>\n

– E-mail<\/strong><\/p>\n

– User<\/strong><\/p>\n

– Full address<\/strong><\/p>\n

From the moment of acceptance of the purchase, the user acquires the status of Client of Primitivo Pico, SA The total cost of the order<\/strong> (retail price of the product or products that compose it plus the corresponding additional costs) will be communicated to the customer at the time of placing your order<\/strong> in advance of accepting it. The price of the products is the one that appears on the website<\/strong> at the time of placing the order.<\/p>\n<\/div>\n<\/div>\n

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Validation of the purchase or contract<\/h2>\n

The offer will be understood to have been accepted by Primitivo Pico, SA<\/strong> when the client accept these general conditions and formalize the order<\/strong> , in the conditions expressed in these general conditions, by clicking on the order formalization section. Thus, the purchase validation process is automatic. Just make the payment<\/strong> , you will receive a confirmation<\/strong> Bankinter-Redsys and a receipt of your purchase<\/strong> which includes the instructions for the realization of your service, we will also contact you personally via email.<\/p>\n<\/div>\n<\/div>\n

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Delivery times<\/h2>\n

Shipments are sent, unless otherwise indicated by the client, to freight paid<\/strong> , these being charged in invoice<\/strong> . The general conditions are:<\/p>\n

– The Orders for the Canary Islands, Ceuta and Melilla<\/strong> they will see the price of transport increased by the value of customs management costs. The client will know the value of the transport price.<\/p>\n

– The delivery term<\/strong> for packages of up to 40 kg it is 48 to 96 hours.<\/p>\n

– Primitivo Pico reserves the right, depending on the characteristics of each order, to be able to modify these rates, always being our premise that both the interests of the clients and those of Primitivo are not harmed.<\/p>\n

The delivery times<\/strong> of the orders depend on the availability of the product or products that compose them.<\/p>\n

Although it is possible that the availability is indicated on the website itself, Primitivo Pico, SA cannot guarantee the availability of the products<\/strong> and products may not be available for immediate delivery.<\/p>\n

The delivery<\/strong> It will be carried out at the delivery address indicated by the client in the data section for sending the order.<\/p>\n<\/div>\n<\/div>\n

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Terms and forms of payment<\/h2>\n

Are accepted two forms of payment<\/strong> :<\/p>\n

– Credit card<\/strong> , for online purchases.<\/p>\n

– Bank transfers<\/strong> , for purchases through the contact form.<\/p>\n

In the case of acquisition of services through the contact form<\/strong> , the payment will be as agreed before starting. Generally, it is always agreed to pay the entire purchase in advance.<\/p>\n<\/div>\n<\/div>\n

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Prices<\/h2>\n

The prices applied to each service are those indicated on its corresponding page or those agreed by contract, all of which include the VAT<\/strong> (Value Added Tax) for transactions within Spanish territory.<\/p>\n<\/div>\n<\/div>\n

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Common VAT system of the European Union<\/h2>\n

If you live outside Spain<\/strong> . In accordance with the provisions of Law 37\/1992, of December 28, regulating VAT and European Directive 2008\/8 \/ EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the Condition in which he acts (employer \/ professional or individual).<\/p>\n

Consequently, in some cases the final price of the order may be altered with respect to the one that appears on the corresponding page.<\/p>\n

The price of the products and services offered Primitivopico.com include Spanish VAT<\/strong> .<\/p>\n<\/div>\n<\/div>\n

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Languages<\/h2>\n

The language of the content offered within the products is Spanish Castilian, English<\/strong> .<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Buyer rights: Guarantee, commercial withdrawal and data protection<\/h2>\n<\/div>\n<\/div>\n
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1. Warranty<\/h3>\n

The client has a period of 24 hours<\/strong> , from the moment of receipt to exercise your rights to return the product purchased, when it is not in accordance with the contract, all in accordance with Law 23\/2003, of July 10, on guarantees in the sale of goods of consumption.<\/p>\n

Return cases will be accepted when the products have suffered deterioration due to handling in the freight or conservation of the same not in accordance with their optimal characteristics<\/strong> as offered on the web.<\/p>\n<\/div>\n<\/div>\n

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2. Returns<\/h3>\n

Any merchandise that arrived faulty<\/strong> or if the number of packages does not match<\/strong> , it should be reflected on the delivery note<\/strong> delivery of the carrier and communicated within the next 24 hours<\/strong> to Primitivo Pico to process the corresponding claim.<\/p>\n

It is recommended check<\/strong> the material before signing the delivery note<\/strong> .<\/p>\n

In case of appreciating any type of damage in the packages, it is necessary to indicate it on the delivery note in order to be able to claim the carrier’s insurance.<\/p>\n

Regardless of damage caused in transport, any defective product<\/strong> that is still in warranty<\/strong> , shall refer, prior notice<\/strong> , to the Primitivo Pico warehouse duly packed.<\/p>\n

The shipping cost<\/strong> depending on the reason for the return. Primitivo Pico will be responsible for the replacement of the product, as well as the shipping costs as long as it is the product’s own defects and not due to misuse, improper handling or failures from the effects of water or blows.<\/p>\n<\/div>\n<\/div>\n

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3. Withdrawal<\/h3>\n

The client has a term of 14 calendar days to exercise your right of withdrawal<\/strong> . The corresponding amount will be reimbursed, including shipping costs. The refund will be made by the same means of payment with which it was paid. We may withhold the refund until we have received the goods, or until proof of the return of the goods is presented.<\/p>\n

Online withdrawal<\/strong> : Fill in this document<\/a> with the data of the buyer and the product. Send to the following online address: sales@primitivopico.com<\/strong> .<\/p>\n<\/div>\n<\/div>\n

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4. Data protection<\/h3>\n

For the purposes of the provisions of Organic Law 15\/1999 of December 13, Protection of Personal Data, Primitivo Pico, SA informs the client that, as a consequence of the purchase<\/strong> , the personal information<\/strong> provided by him will be subject to treatment and incorporated into an automated data file<\/strong> of a personal nature created under the responsibility of said entity, notified and registered with the Spanish Agency for Data Protection. The purpose<\/strong> of said file is the administration and management of the order<\/strong> made by the customer. The delivery of all the data required for said purchase is mandatory, so that the lack of indication or incorrectness of said data will empower Primitivo Pico, SA not to accept the order or, where appropriate, proceed to suspend it.<\/p>\n

The Client gives consent<\/strong> so that the data provided by him to Primitivo Pico, SA, are also used by it for the sending commercial communications<\/strong> of its products, whether by post, e-mail, or any other method of communication, electronic or not.<\/p>\n

The client’s data will be kept by Primitivo Pico, SA as long as the relationship with the client remains in force. Once this is finished, Primitivo Pico, SA will keep the data for the time necessary to comply with any other obligation established by current regulations.<\/p>\n

The client may exercise the Rights of access, rectification, cancellation and opposition<\/strong> writing to Primitivo Pico, SA, with registered office at Ctra. Lucena – Puente Genil s \/ n \u00b7 14900 LUCENA (C\u00f3rdoba) – SPAIN. Notwithstanding the foregoing, the cancellation of the customer’s personal data will not proceed, where appropriate, until 12 months from the effective date of delivery of the purchased product, in order to be able to treat and manage any claims that may arise derived of the same.<\/p>\n

Primitivo Pico, SA is committed to safeguard all collected data<\/strong> through the page, where the timely security measures<\/strong> contained in the applicable legislation, so that they are not manipulated illicitly, nor subject to loss or misplacement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Customer Support<\/h2>\n

For any doubt, suggestion, query or claim about the online store, you can contact the Customer Service, by any of the following means:<\/p>\n

– Email: sales@primitivopico.com<\/strong><\/p>\n

– Telephone contact<\/strong> : 95 750 00 77<\/p>\n

– Post mail<\/strong> : PO Box 145 \u00b7 14900 LUCENA (C\u00f3rdoba) – SPAIN.<\/p>\n

In addition, we have Official Claim Sheets<\/strong> available to consumers and users, which may be presented at the postal address and email indicated above. You can request them by calling 95 750 00 77 (Spain only) or here: Download official Claim Sheet<\/a> .<\/p>\n

The Customer Service will attend and respond to your claim as soon as possible, and in any case within a maximum period of one month. In the event that your request is not resolved satisfactorily, you may go to the ordinary jurisdiction or process your claim through the website. http:\/\/ec.europa.eu\/odr<\/a><\/strong> , which will provide a single point of access for out-of-court resolution free of charge.<\/p>\n<\/div>\n<\/div>\n

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Intellectual property<\/h3>\n

The client acknowledges that the elements integrated into the website are the property of Primitivo Pico, SA<\/p>\n

The client acknowledges the industrial or intellectual property rights that Primitivo Pico, SA holds on the website.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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